We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.

If you need to update your shipping address, please email us immediately at info@afterlights.co with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.

Shipping times vary but are typically 2–5 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

We take great care in packaging your products, but on rare occasions, damage can occur during transit. If your item arrives damaged, please email us at info@afterlights.co with:

• Photos of the damaged product and packaging.
• The quantity of broken items.
• Your order number (e.g., HSC#).

We’ll resolve the issue promptly by offering a replacement or a refund if there is a manufacturer defect.

Don’t worry! Tracking numbers can take up to 24 hours to update as the carrier needs to receive and scan the package after it leaves our warehouse. If your tracking hasn’t updated within 48 hours, feel free to contact us, and we’ll gladly assist you.

If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at info@afterlights.co. We’ll work with you to resolve the issue.

If you wish to cancel your order, please contact us immediately at info@afterlights.co. Cancellation requests are only possible before the order has been processed or shipped.